What's included

UK - full board residential or homestay accommodation, 15 hours General English lessons per week, return airport transfers with groups, weekly travelcards for homestay students, activity and excursion programme including all public or private transportation, course materials, certificate and end of course report.

North America - full board residential or homestay accommodation, 15 hours General English lessons per week, return airport transfers for groups and individuals in Canada (individual transfers in USA not included), private shuttle or taxi for Vancouver homestay (public transit pass for Toronto and San Diego homestay), activity and excursion programme including all public or private transportation, course materials, certificate and end of course report, registration fee for groups only.

How to book

Bookings will be processed upon receipt of a completed booking form and are secured once a 25% deposit has been received. Completed booking forms should be sent to info@explore-language.com for groups and individuals. Details required for a booking:

- Name of group
- Dates and flight information
- Programme requirements
- Student names, genders, dates of birth and passport number
- Sharing requirements
- Allergy, medical, dietary and disability information (including learning disability and mental health issues) - Group leader name, gender, date of birth, passport number and contact number

Visa Students

In accordance with Visas and Immigration guidelines, we require payment of fees in full prior to issuing a visa invitation letter. You must notify Explore-Language immediately in the case of refusal or any changes to visa status. If you fail to obtain your visa, you will receive a refund of the total amount except for a minimum £50 (UK), or USD 200 (USA) or CAD 175 (Canada) administration fee only after we receive written documentation from the consulate of your visa denial.

Payment Conditions - UK

A full invoice will be sent out along with the booking confirmation upon receipt of a completed booking form. A 25% deposit is payable upon receipt of this confirmation and invoice. Your booking is not confirmed until we receive this deposit, unless a prior agreement is in place. Full payment of all fees is required at least 28 days prior to arrival. No services are confirmed or guaranteed until full payment is received.

Payment Conditions - North America

Bookings are not confirmed until a 25% deposit has been received. Deposits must be received no later than March 15, 2026 or upon receipt of the invoice if the booking is after March 15, 2026.

Full payment is required by May 15, 2026 or upon receipt of the invoice is the booking is made after May 15, 2026. If full payment has not been received Explore-Language reserves the right to withhold services. No services are confirmed or guaranteed until full payment is received.

Additional costs - Group Leaders

Group leaders will be pro-rated according to the number of students in the group as per the price designated for additional adults. One free group leader is included for every 15 paying students. Any additional adults above this group leader ratio will be charged at a per week rate. Please contact info@explore-language.com for more information about additional adult rates.

Additional costs - Airport transfers

Airport transfers are included in the prices quoted subject to our conditions. Due to the limited number of coaches available and potential traffic congestion on transfer days, we reserve the right to hold groups at the airport for up to 120 mins after arrival to maximise capacity on transfer coaches. If your group requires a private transfer coach for them only there may be a supplement to pay. Please advise at the time of booking in order for us to reserve such coaches and calculate the supplements applicable. Transfers for individual students are included in the prices for both UK and Canada. However, in the UK Individual students will wait at the airport up to 120 mins, with a member of staff or until a group is leaving for the same campus . Airport transfers for individual students in USA are charged at USD 230 each way [e/w] for JFK to Kean and USD 55 [e/w] from EWR to Kean, USD 165 [e/w] from LAX to Master's, USD 180 [e/w] from SAN to SDSU, USD 575 e/w from LAX to SDSU. If some group students arrive on different flights, transfer supplements may be applicable. These will be charged at UK individual rates or CAD 195 in Canada and up to USD 230 in the USA (with the exception of students travelling to San Diego from LAX where USD 575 is charged), depending on airport. If an individual requests a transfer by private taxi in the UK with a member of staff then there is a supplement to pay. (£125 e/w)

Additional costs - Individual students and North America homestay students.

A registration fee is payable on all individual student enrolments. This is CAD175 in Canada and USD200 in USA. This is non-refundable in the event of a cancellation.
All students under 13 and staying in homestay accommodation in Toronto and San Diego must book the private daily pick up service to and from the campus. This is charged at $55 per transfer in North America (*A minimum of three students per vehicle is required to guarantee the above price).

Hot lunch on campus can be provided on lesson days only for Vancouver homestay students only at CAD85 per person per week. In Toronto and San Diego, packed lunches are provided by the host families.

Additional costs - Extra electives and activities

It is possible to arrange for exams to be taken in the UK and NA. The Trinity GESE exam with 2 x 90 min preparation sessions for £116 per student in the UK. A minimum 8 students per campus is required.

In North America we offer IELTS testing for CAD 339* in Canada and USD 265* in USA (*test fees are subject to provincial taxes).

Additional costs - Damage deposits

In the event of damage to property, students must pay the full cost in both residential and homestay accommodation. Students booking residential accommodation will be required to pay a deposit of £30/€30 in the UK towards any replacement keys or damages sustained. The deposit will be returned on departure after satisfactory accommodation checks have been carried out and all keys/fobs/cards have been returned. In North America any damage caused to property or any lost keys must be paid in full by the liable person before they depart the campus (charges from $100).

Additional costs - Custodianship fees (CANADA only)

Junior students who require a visa to enter Canada may require a custodian appointed for them in Canada. If a notorisied custodianship declaration is required by the visa office in the students home country, we will arrange this on their behalf. This service is charged at CAD 80 per student. A 50% discount is applicable when this serivce is provided for a group all together. If the declaration does not need to be notorised, there is no fee.

Cancellation Policy

UK - Students cancelling over 28 days prior to the course start date, or to students who have had their visa application rejected, Explore-Language will refund fees received in full less a £50 administration fee. Students cancelling 28 days or fewer prior to the course start date will be charged a cancellation fee equivalent to one week’s programme fee. NA- 90% of fees will be refunded if the course is cancelled, in writing, before 19th May 2023. No refunds will be given for cancellations received after 19th May 2023. 10% of fees are non-refundable. Cancellation should always be made in writing and you will receive confirmation of cancellation by return. Any refunds due will be paid to the person or organisation who originally paid the fees and will be made within 45 calendar days of written confirmation.

Exclusion Policy

Failure to adhere to the camp providers behaviour policy and expected code of conduct could result in students being asked to leave campus and having to return home at their own expense.

Withdrawal Policy

Students withdrawing from the course once it has started, for whatever reason, will still be charged the full price of the programme. Part refunds of unused complete weeks may be paid at Explore-Language's discretion, depending on the reason for withdrawal. Any refunds due will be paid to the person or organisation who originally paid the fees and will be made within 45 calendar days of written confirmation.

Amendments to Services

Explore-Language reserves the right to change the particulars of the services, including location, accommodation, facilities, excursions, lesson timetable and dates of the programmes where circumstances beyond Explore-Language's control necessitate such changes or where the number of bookings received does not reach the minimum numbers required to operate a course viably.

Resolution of Disputes

In the event of a dispute between a student/group leader/agent and the camp provider, the proviider has procedures in place to facilitate the resolution of the dispute. Complaints should first be made to the Centre Manager. Each complaint will be fully investigated provided that it is received within 30 days of the course ending and all fees have been paid. If the matter is not resolved, the student should complain in writing to the providers head office. All provider schools in England are accredited by the British Council and are members of English UK. Schools in Canada are accredited by Languages Canada. These organisations will handle unresolved complaints about the providers service. Please contact us at info@explore-language.com for addresses and telephone numbers.

Force Majeure

Explore-Language will not be responsible for any costs incurred by or on behalf of the student as a result of causes beyond our reasonable control. Such causes shall include but shall not be limited to riot, war, threat of war, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions and infectious diseases.

Insurance

Our courses require students to have adequate health, accident and travel insurance while attending one of our programmes. It is possible to add insurance cover to your package with cover from the moment of booking. Please ask one of the booking team for more information. We can provide student travel insurance in the UK through Howdens Insurance for £13.00 per person per week. In NA, we can provide medical insurance through guard.me for CAD2.75 per person per day in Canada and USD3.00 per person per day in USA.

Limitation of Liability

Explore-Language or the course provider shall not be liable for any damages, loss, costs, expenses claims or proceedings howsoever arising and whether actual or contingency except for death or personal injury resulting from negligence of the course supplier, its employees, agents, “consultants, subcontractors or suppliers whilst acting within the scope of or in the course of their employment or contract.

Marketing

The student agrees to participate in promotional activities undertaken by Explore Language which include photography, videoing, recording and other such activities. These activities may result in the production of materials featuring the student such as brochures, posters, websites, newsletters and marketing campaigns. Students can opt out of involvement in marketing material on arrival by filling in the relevant part of the student registration form.

Safeguarding

Schools/ Language learning centres are required to complete a police record/background check of Group Leaders prior to arrival in the UK only and complete the course providers Background Check form as part of the booking process.

Venue Indemnification

All North American campus names are used strictly for the purpose of identifying the location at which courses are delivered. Explore-Language has no affiliation with any of these universities.